Welcome to St John’s Wood Flowers. These Terms & Conditions apply to all customers ordering online flower delivery services from St John’s Wood Flowers, covering St John’s Wood and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms & Conditions, which form the basis of the legal contract between you and St John’s Wood Flowers. Please read these terms carefully before placing your order.
Throughout these Terms & Conditions, "we", "us", and "our" refer to St John's Wood Flowers. "You" and "your" refer to the person or organisation placing the order. The "Website" is our official online platform where customers can purchase flower arrangements and associated products. "Flower delivery St John's Wood" refers to our main service area and specialisation.
Orders for flower delivery in St John's Wood and the surrounding areas can be placed online via our Website. To place an order, you are required to select your preferred product(s), specify any necessary options (such as delivery date, message card, or specific requests), and provide accurate recipient and delivery information. Once you have reviewed your order, you must complete the checkout process by submitting your payment details. We will confirm acceptance of your order by sending you an order confirmation email, at which point a contract between you and St John’s Wood Flowers is established.
It is your responsibility to ensure that all details entered during the order submission process are accurate and complete. Any changes to orders, such as product selection or recipient information, must be requested promptly and may not be guaranteed if the order is already being processed. St John’s Wood Flowers reserves the right to decline or cancel an order if there is insufficient stock, a pricing error, or for any other reason at our discretion. In such cases, we will notify you promptly and process a full refund where applicable.
The availability of flowers and products shown on the Website is subject to seasonal fluctuations and stock levels. All pictures of bouquets, arrangements, and other gifts are for illustrative purposes only. While we endeavour to provide products as displayed, there may be instances where substitutions are necessary due to the unavailability of certain flowers or sundries. Should substitution be required, we will ensure that the replacement is of equal or greater value and maintains the overall style and quality of your chosen arrangement.
At St John’s Wood Flowers, we offer flower delivery services within St John’s Wood as well as to neighbouring areas. You may select a desired delivery date, and we will use reasonable commercial efforts to deliver on the requested date. While we strive to meet all delivery commitments, specific delivery times cannot be guaranteed. Deliveries may be affected by adverse weather, road conditions, or unforeseen events outside our control.
Where a delivery address is incomplete, inaccurate, or inaccessible, we will attempt to contact you for clarification. If delivery cannot be fulfilled due to circumstances beyond our control and no suitable alternative can be arranged, the order may be cancelled and refunded at our discretion. In situations where the recipient is not present at the address at the time of delivery, our driver may leave the flowers with a neighbour or in a safe place (at our discretion), and a delivery note will be left at the delivery address. The risk passes to you or the recipient upon delivery.
All prices displayed on our Website are inclusive of applicable UK VAT (where relevant) and are quoted in pounds sterling (£). Delivery charges will be clearly itemised and added to your order at checkout. St John’s Wood Flowers reserves the right to amend prices at any time, but such changes will not affect orders already confirmed by us.
Full payment is required at the time of ordering. We accept payment via secure online methods, including major credit and debit cards. Until payment has been received in full and your order confirmation issued, no contract for sale and delivery exists between you and St John’s Wood Flowers. Your payment details are processed securely using industry-standard encryption protocols, and we do not store your card details once your transaction is completed.
You may cancel or amend your order for flower delivery in St John's Wood provided that we receive your request prior to the order being prepared or dispatched. For orders with specified future delivery dates, cancellations or changes should be made at least 24 hours before the scheduled delivery. To request a cancellation or amendment, please contact us promptly, quoting your order number, so we can assist you accordingly.
Once your order has been prepared, dispatched, or delivered, cancellations or changes will not be accepted, except in circumstances where we have failed to comply with our obligations under these terms. Personalised or customised orders cannot be amended or cancelled once preparation has commenced.
Where a cancellation is accepted within the allowable time frame, a full refund will be processed using the original payment method. Refunds may take several working days to be credited, subject to bank processing times.
St John’s Wood Flowers is committed to delivering high-quality floral products and services to all customers in St John’s Wood and the wider area. If you are dissatisfied with the quality of our flowers or service, please contact us within 24 hours of receipt. We may ask for photographic evidence to assist us in investigating and resolving your complaint.
As flowers and other perishable goods are exempt from some statutory cancellation rights under UK law, returns will be considered only for damaged or incorrect items. If we accept that the product does not meet our usual high standards or your order has not been fulfilled as requested, we will at our discretion offer a replacement or a refund. Refunds and replacements are not offered for issues arising from causes beyond our reasonable control (such as failure by the recipient to collect the flowers when notified, or incorrect delivery information supplied by you).
Occasionally, we may offer promotional discounts or codes for online flower delivery in St John's Wood. All promotions are subject to terms and availability as stated in their respective descriptions and may not be used in conjunction with other offers. St John’s Wood Flowers reserves the right to withdraw or amend promotional codes at any time without notice.
You are responsible for ensuring that all recipient and delivery details provided to us are complete and correct. When placing an order, you confirm that you are at least 18 years of age or possess parent/guardian permission to enter into a contract with us. You agree not to use our Website for any improper, unlawful, or fraudulent purposes.
All content, including images, text, and design elements on the St John’s Wood Flowers Website, are protected by copyright and other intellectual property rights. Reproduction, modification, distribution, or commercial use of any part of our Website is not permitted without our prior written consent.
St John’s Wood Flowers shall not be liable for any indirect, incidental, special or consequential damages arising out of or in connection with the use or performance of the Website, the supply of flower arrangements, or the delivery service. Our total liability to you, whether in contract, tort (including negligence), or otherwise, shall not exceed the value of your order. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any matters which cannot be lawfully excluded under UK law.
We do not accept liability for any failure or delay in performance of our obligations caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, extreme weather, strikes, governmental actions, or interruptions in transportation or supply chains.
All personal information provided by you during the order process is handled in accordance with UK data protection laws. We undertake to process your personal data lawfully and fairly, and use it solely for the purpose of processing and fulfilling your order, providing customer service, and improving our products and services. For further information, please refer to our Privacy Policy, available on our Website.
These Terms & Conditions, and any disputes arising out of or relating to them, shall be governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales in respect of any matters relating to or arising from this agreement.
St John's Wood Flowers reserves the right to update or amend these Terms & Conditions from time to time to reflect changes in our business practices, legal requirements, or customer feedback. Any amendments will take effect when posted on our Website. We recommend reviewing these Terms & Conditions each time you place an order to ensure that you understand the terms applicable to your transaction.
If any provision of these Terms & Conditions is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in effect. Our failure to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision.
If you have any queries, concerns, or require further clarification regarding these Terms & Conditions or your order, please use the contact form provided on our Website. We are dedicated to providing quality flower delivery to customers in St John's Wood and the surrounding areas and will endeavour to assist you as promptly as possible.
These Terms & Conditions apply to all online flower delivery orders placed with St John’s Wood Flowers in St John’s Wood and neighbouring areas. By using our services, you acknowledge and agree to be bound by these terms in their entirety.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 1 Charles Ln, London, NW8 7SB.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in St John's Wood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near St John's Wood.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
