Our Fresh Flower Guarantee & Return Policy

Returns, Refunds & Complaints – St John's Wood Flowers

At St John's Wood Flowers, we stand by the quality and freshness of every floral arrangement we deliver. As a trusted, local florist serving households and businesses throughout St John's Wood and the surrounding areas, your satisfaction is always our highest priority. Below, we outline our returns, refunds, and complaints policy to ensure you have complete confidence in your flower order.

Our Fresh Flowers Guarantee

We are passionate about providing the freshest flowers possible. Each bouquet is expertly crafted and handled with care to maintain the longevity and beauty of your arrangement. That is why St John's Wood Flowers offers a Fresh Flowers Guarantee on all orders delivered in St John's Wood and nearby. We want you to enjoy your flowers at their best for as long as possible.

Damaged-on-Arrival Policy

If your flowers arrive visibly damaged or in poor condition, we want to know right away. We encourage you to inspect your delivery as soon as it arrives. Should you find your flowers or plants have been compromised during transit, please contact us within 24 hours of receipt, providing photos and order details. We will promptly assess the situation and discuss the most appropriate solution with you.

Freshness Window

St John's Wood Flowers guarantees the freshness of our flowers for a minimum of five days from the date of delivery, provided they are cared for according to our guidelines included with every arrangement. Should your flowers wilt or spoil before the end of this five-day freshness window, and you have followed our care instructions, we invite you to contact us. Our team will review your details and offer either a replacement or a refund, depending on your preference and the situation.

Refund & Replacement Options

Your satisfaction is very important to us. If there is a problem with your flowers related to freshness, quality, or damage, our policy allows for a replacement bouquet or a full or partial refund, as appropriate. We will work with you to determine the best resolution. To process a replacement or refund, please contact us with your order information, details about the issue, and any relevant photos. We generally resolve claims within 2–3 business days, ensuring a swift outcome for our valued customers in St John's Wood and the local area.

Complaints Process

If you would like to make a complaint regarding your flower order or your experience with St John's Wood Flowers, please contact us directly. We treat every complaint seriously and will always strive to resolve the matter in a fair and timely manner. Our team will acknowledge your complaint promptly and aim to resolve it within five working days.

Your Trusted St John's Wood Florist

We are proud to be the local florist that so many households and businesses in St John's Wood rely on for beautiful, fresh flowers. Thank you for choosing St John's Wood Flowers – where every delivery is made with care and backed by our Fresh Flowers Guarantee. Should you have any questions about our returns, refunds, or complaints policy, our friendly team is always here to assist you.